nnok bat Terms and Conditions

1 Introduction and Scope

These terms and conditions ("Terms") apply to all services, games, betting, and financial transactions on the nnok bat platform ("Platform" or "Site"). By registering on nnok bat or using its services, you are considered to have fully accepted these Terms.

These Terms form a legally binding agreement. If any part is unclear or you have questions, contact our support team at any time via 24/7 live chat or email. nnok bat reserves the right to amend these Terms at any time; continuing to use the platform after changes take effect means you accept the updated Terms.

For general information about our platform, you may read the nnok bat introduction and mission page.

2 Eligibility and Age Requirement

nnok bat services are open only to individuals who:

1. Are at least 21 years of age.
2. Are operating an account in their own name and have provided accurate and complete information.
3. Are participating on the platform voluntarily and with full awareness.
4. Are not persons who are prohibited from taking part in online gaming or betting activities.

No person under the age of 21 may open or use an nnok bat account. If age verification is required, the platform may request appropriate documentation and reserves the right to restrict the account until verification is complete.

3 Account Registration and Verification

Each person may register only one account. Holding more than one account is strictly prohibited. When registering, you must provide accurate information including your full name, mobile number, and date of birth.

3.1 Verification Process

nnok bat may at any time request a national identity card, passport, or other government-issued document to verify your identity. If the required documents are not submitted within the specified time, the account may be suspended or closed. If false or inconsistent information is found, nnok bat reserves the right to forfeit any balance and close the account.

3.2 Account Security

Keeping your username and password completely confidential is your responsibility. Sharing login credentials with any third party is prohibited. If you suspect any unauthorised access to your account, notify our support team immediately. You are fully responsible for all transactions carried out using your login credentials.

4 Deposits and Withdrawals

nnok bat currently supports deposits and withdrawals through four mobile banking methods: bKash, Nagad, Rocket, and Upay. Rocket is the mobile wallet of Dutch-Bangla Bank.

4.1 Deposit Conditions

• The minimum deposit amount is ৳200.
• Funds deposited must come from your own registered payment account.
• Deposits from another person's name or account are not accepted; in such cases the funds may be returned and the account will be reviewed.
• The deposit amount must be consistent with the applicable bonus offer where a bonus is being claimed.

4.2 Withdrawal Conditions

• The minimum withdrawal amount is ৳800.
• Withdrawals are generally processed within 10 to 45 minutes.
• Identity verification or additional documents may be requested before a withdrawal request is completed.
• A withdrawal will not be processed if the wagering requirement of an active bonus has not been met.
• In cases of suspicious activity, nnok bat reserves the right to hold withdrawals and conduct an investigation.

5 Bonuses and Promotional Offers

nnok bat provides bonuses and promotional offers to members from time to time. Each offer has its own conditions, which must be met.

5.1 Welcome Bonus

On the first deposit, nnok bat offers a 100% bonus up to ৳8,000. The wagering requirement for this bonus is 10 times the bonus amount. Example: depositing ৳1,000 gives a ৳1,000 bonus for a total balance of ৳2,000; you must wager ৳1,000 × 10 = ৳10,000 before withdrawing.

5.2 General Conditions for Bonus Use

• Bonuses apply only to registered and verified accounts.
• An offer may not be claimed more than once unless the offer's terms state otherwise.
• Winnings from a bonus cannot be withdrawn directly; wagering must be completed first.
• Every bet placed using bonus funds counts toward the wagering requirement.
• nnok bat reserves the right to cancel or modify a bonus at any time if evidence of fraudulent activity is found.

6 Gaming Rules and Fair Play Policy

Each game on nnok bat operates under specific rules. All slots, live casino tables, and betting activities are software-driven, and results are determined according to the rules of the relevant game developer.

6.1 Prohibited Activities

The following activities are strictly prohibited:

• Exploiting software bugs or technical vulnerabilities.
• Using any external tool to influence game outcomes.
• Colluding with other players to manipulate results.
• Operating multiple accounts for the purpose of abusing bonuses.
• Attempting to launder money through different currencies or methods.

If any of the above violations are detected, nnok bat may immediately close the account and forfeit all balances.

6.2 Technical Errors

If a game result is left undetermined or displayed incorrectly due to a server outage, network issue, or software error, nnok bat reserves the right to void the relevant bets and return the stakes. In cases of technical issues, nnok bat's server logs will always be treated as the definitive record.

7 Responsible Gaming and Self-Restriction

nnok bat believes that playing consciously and responsibly is essential for healthy entertainment. All members are encouraged to set spending limits before playing. If anyone feels that playing is having a negative effect on their daily life, they are advised to read the responsible gaming guidelines and use the self-exclusion or limit-setting features.

7.1 Self-Exclusion

Any member may request that their account be suspended for a specified period. Once this request is made, the account cannot be reactivated before the set period ends.

7.2 Deposit Limits

Members may request daily, weekly, or monthly deposit limits. Once a limit is reduced, it takes effect immediately; a request to increase a limit may take some processing time to come into effect.

8 Personal Data and Privacy

nnok bat follows strict policies on the collection, processing, and storage of your personal data. Full details of how your information is used and protected can be found in our Privacy Policy.

By creating an account, you give nnok bat permission to process the necessary data for the purpose of providing services. nnok bat will never sell your information to third parties.

9 Account Closure and Suspension

nnok bat reserves the right to suspend, restrict, or permanently close an account for any of the following reasons:

• Violation of any clause of these Terms.
• Registration using false information.
• Evidence of fraudulent, illegal, or suspicious activity.
• Evidence of operating multiple accounts.
• Extended inactivity with a zero balance.

If an account is closed, nnok bat will arrange to return any valid balance after investigation; however, bonus balances may be forfeited in the event of a violation.

9.1 Closing Your Own Account

A member who wishes to voluntarily close their account may notify the support team via live chat or email. Any valid balance will be made available for withdrawal before the account is closed.

10 Limitation of Liability

nnok bat strives to provide services that are as reliable and uninterrupted as possible. However, nnok bat will not be liable in the following situations:

• Loss or game disruption caused by internet connectivity problems.
• Inability to access the service due to issues with the user's device.
• Loss caused by delays or errors from third-party payment processors.
• Login credentials being exposed due to the user's own negligence.

Maximum liability for direct or indirect financial loss arising from use of the nnok bat platform will be limited in accordance with applicable law.

11 Dispute Resolution and Complaints Process

If you have a dispute or complaint regarding a transaction, game result, or bonus, please first contact our customer support team via live chat or email. We provide 24/7 support in both Bangla and English.

11.1 How to Submit a Complaint

To submit a complaint, provide a description of the issue, the date and time of the relevant game or transaction, and your account details. nnok bat will conduct a proper investigation upon receiving the complaint and will communicate its decision.

11.2 Final Decision

In every dispute, nnok bat's server records will be treated as the definitive evidence. nnok bat's decision in resolving a complaint will be considered final, and the decision will be communicated clearly.

12 Intellectual Property and Content Rights

All designs, logos, text, graphics, and software on the nnok bat platform are the intellectual property of nnok bat or its authorised partners. Reproducing, distributing, or commercially using this material without written permission from nnok bat is strictly prohibited.

The intellectual property of game developers (Pragmatic Play, PG Soft, JILI, Evolution, Spribe, and others) remains reserved with their respective owners.

13 Changes to Terms and Validity

nnok bat reserves the right to partially or fully amend these Terms at any time. For significant changes, members will be notified through the platform where possible. Continued use of the platform after any change constitutes acceptance of the updated Terms.

If any clause of these Terms is found to be legally unenforceable, the remaining Terms will continue in full effect.

For general queries, visit our FAQ section, where you will find answers to many questions about accounts, payments, and bonuses.