nnok bat's Privacy Policy
Your personal information is held by us in trust. This policy explains in detail how nnok bat collects your information, the purposes for which it is used, and how it is kept secure.
Table of Contents
- Introduction and Scope
- Information We Collect
- How We Collect Information
- Purpose of Using Information
- Sharing Information with Third Parties
- Cookies and Tracking Technologies
- Data Storage and Security
- Protection of Minors
- Your Rights
- Policy Changes
- Contact
Introduction and Scope
nnok bat (referred to hereinafter as "we", "us", or "the platform") operates an online gaming and betting platform for users in Bangladesh. This privacy policy ("Policy") describes what information we collect about you when you use our website, mobile application, and related services ("Services"), how that information is processed, and what rights you have.
This policy works alongside our Terms and Conditions and both documents together form part of the agreement between you and nnok bat. By using our services, you will be considered to have consented to the processing of your information in the manner described in this policy.
This policy applies only to nnok bat's own services. Third-party websites or services may have their own privacy policies, for which nnok bat is not responsible.
Information We Collect
2.1 Identity Information
We collect the following information for account registration and verification:
- Full name and date of birth
- National ID card or passport number (for identity verification)
- Residential address
- Mobile number and email address
2.2 Financial Information
We collect payment-related information to process deposit and withdrawal transactions. This includes your mobile banking number (bKash, Nagad, Rocket, Upay) and transaction reference details. We do not directly collect bank account or card numbers.
2.3 Account Activity Information
To keep your account secure and improve the quality of our service, we record the following information:
- Login time and date, IP address, and device type
- Bet placement, game play, and transaction history
- Bonus claim and usage details
- Customer service chat and email content
2.4 Technical Information
Certain technical information is collected automatically when you visit our services, such as browser type, operating system, referral URL, and page visit duration.
How We Collect Information
nnok bat collects your information through various methods:
- Information You Provide Directly: Information you give when filling in a registration form, submitting verification documents, making payment transactions, or contacting customer service.
- Automatic Collection: Information collected through cookies, log files, and similar technologies when you use our website or app.
- Information from Third Parties: Limited information received through identity verification services or payment processors, only where necessary.
Purpose of Using Information
The information collected is used for the following purposes:
4.1 Providing and Operating Services
- Creating, verifying, and managing your account
- Processing deposit and withdrawal transactions
- Providing bonuses and promotional offers
- Operating gaming and betting services
4.2 Safety and Security
- Preventing unauthorized access to accounts and fraud
- Taking protective measures against manipulation and money laundering
- Monitoring system security
4.3 Customer Service and Communication
- Responding to your support requests
- Sending important service-related notifications
- Sending promotional information at your request
4.4 Responsible Gaming
We use information about your gaming activity to identify potentially risky behavior and provide necessary support in line with our Responsible Gaming Policy.
4.5 Service Improvement
Analyzing usage patterns to improve the platform's performance, design, and gaming experience.
Sharing Information with Third Parties
nnok bat never sells your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:
- Payment Processors: Necessary payment information is shared with bKash, Nagad, Rocket, and Upay to complete transactions.
- Identity Verification Services: Limited information may be shared with approved third-party services for account verification.
- Technology Partners: Technology service providers who assist in operating and maintaining the platform, who may only process information for specified tasks.
- Legal Obligations: To respond to lawful requests from authorities under applicable laws of Bangladesh.
When sharing information with third parties, nnok bat ensures that they maintain appropriate data protection standards and use the information only for the specified purpose.
Cookies and Tracking Technologies
Cookies and similar technologies are used on the nnok bat website and app. Cookies are small text files stored on your device that help make our services work more effectively.
6.1 Types of Cookies
- Essential Cookies: Required to maintain login sessions and ensure security. Without these, the service will not function properly.
- Functional Cookies: Used to remember your preferred language and settings.
- Analytics Cookies: Collect statistics to understand how users are using the platform.
6.2 Cookie Control
You can control or delete cookies from your browser settings. However, disabling essential cookies may affect some features of the platform.
Data Storage and Security
7.1 Retention Period
We retain your information only for as long as necessary. All information is retained while your account is active. Even after an account is closed, some information may be kept for a set period to meet legal obligations and resolve disputes.
7.2 Security Measures
nnok bat follows industry-standard technology and practices to protect your information:
- Data in transit is secured through SSL (Secure Socket Layer) encryption
- Stored data is kept in an encrypted state
- Access to data is restricted to authorized staff only
- Regular security audits and vulnerability assessments are carried out
- Suspicious activity and system access are monitored 24/7
However, transmitting information over the internet is not entirely risk-free. Even with our best efforts, absolute security cannot be guaranteed. Keeping your password confidential and not logging in from unfamiliar devices is your own responsibility.
Protection of Minors
nnok bat's services are strictly for individuals aged 21 and above. We do not knowingly collect information from any minor. Age is verified at the time of registration, and if it becomes known that a minor has created an account, that account is immediately closed and the relevant information is deleted.
If you believe a minor is using our platform, please notify our customer service.
Your Rights
You have the following rights regarding your personal information:
9.1 Right to Access Information
You may request to know what information we have collected about you and how it is being used. In many cases, information can be viewed directly from account settings.
9.2 Right to Correct Information
If any of your information is incorrect, you may request that it be corrected. Contact customer service if you need to change your name, address, or contact details.
9.3 Right to Delete Information
In certain circumstances, you may request that your information be deleted. However, some information may need to be retained if there are legal obligations or ongoing disputes.
9.4 Right to Object to Processing
You may request to stop receiving marketing communications. However, it may not be possible to stop communications that are necessary for operating the service.
9.5 How to Exercise Your Rights
To exercise any of the above rights, contact our customer service. We will try to respond to your request as quickly as possible. Confirming your identity may be required to verify the validity of the request.
To learn more about us, read our About Us page.
Policy Changes
nnok bat may review and update this privacy policy from time to time. If changes are made, we will publish the updated date on this page and notify you by email or through the platform for significant changes.
If you continue using the service after a policy change, you will be considered to have accepted the new policy. It is therefore recommended that you visit this page regularly. Visit our FAQ section for answers to common questions.
Contact
If you have any questions or comments about this privacy policy, or any requests regarding your information, please contact our customer service team:
- Live Chat: 24/7 live chat support is available on the platform
- Email: [email protected]
Our customer service team is ready to assist in both Bengali and English. We will try to respond to your message as quickly as possible.
Want to know more?
Learn about our Terms & Conditions and Responsible Gaming policy.